Return products you are unsatisfied with.
If you are not 100% satisfied with your purchase, you can return your order within 30 days from the delivered date to the warehouse for a full refund. Please contact us for return address before you send it back. Buyer pays return shipping(Please send by DHL or Fedex). Once your return is processed, you will receive a refund for the amount you paid for the returned item back to the original method of payment(Deduct the shipping fee we paid.).
Return the wrong item.
If the item you received is completely different from the one you ordered, please contact our Customer Service with photos or videos of the different product within 30 days from the delivered date. If a return is necessary. Replacement plus shipping cost will be issued to you on receiving the returned product. Or if you take it , we will offer a 10% discount for buying it.
Return defective items.
If your product turns out to be a defective one with physical damage within 60 days from the delivered date. The customer can mail the item back in the original package without any wear and tear for a free replacement. However, you will need to provide photos and videos showing the defect(s) of the product.
*NOTE: We strongly recommend obtaining and saving your return tracking number until you are notified that we have completed your refund.*
When will a replacement be sent?
If a product needs to be returned for replacement, the replacement is sent after receiving the returned item.
How long does it take for me to get a refund?
It may take 2 or 3 weeks for your return to reach our warehouse. Once it is received and inspected (usually within 72 hours of receipt), your refund will be processed and automatically applied to your credit card or original method of payment within 15 business days. Please note that depending on your credit card company, it may take additional 10-15 business days after your credit is applied for it to post to your account.
We cannot let our customers wait long time, so we have one repair center in California,USA. If something happened(whatever whthin warranty or not), please send your products to our repair center. Our colleague will repair it and send back soon. If not within warranty, you would pay parts fee(We cannot charge you much). The address is PO Box 285, Chicago Park, CA 95712